Products
Support Services Pricing
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Access to Call Center -
Basic Support (Emails and Tickets)
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Product Guide and Documentation
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Cloud AI Assistant
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Telephone Technical Support
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Ticket Response in 2 Hours
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Performance Test Service
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Dedicated Messenger Group
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Ticket Response in 30 Minutes
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24/7 Direct Technical Support
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Arvancloud SLA
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Dedicated Messenger Group
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Ticket Response in 59 Seconds
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24/7 Expert Technical Support
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Dedicated Account Manager
Yes, you can upgrade your package and get access to a wide range of services such as support through a messenger, ticket response in 2 hours, and etc.
The Basic Plan of support is provided to meet your needs when using a free product of Arvancloud. By activating this plan, you can use some services free of charge, such as 24/7 access to call center, e-mails and tickets, and etc.
Packages of support services are offered monthly, and you will not be able to downgrade to a lower plan until the beginning of the next month.
To buy either Growth or Professional plan of Arvancloud Support Services, your wallet must have as much credit as the total price of your intended package.
Support services in different plans are provided up to the point before the service layer. If you need support in the service layer, you should use Cloud Migration services.
Yes, by choosing Enterprise Plan, you can have access to a wide range of exclusive support services and handle your company infrastructure issues and challenges.